Subject: New Reply Received - Issue All Inn Fitness & Health
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 16 Sep 2020 13:40:31 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issue All Inn Fitness & Health   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi! <br>
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Thank you very much for following up!<br>
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I passed it on to our customer and I will call them tomorrow to see if it worked. I will keep you posted.</span></div>
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</span>Best regards,<br>
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<a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1031"></span></a><br>
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<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1030"></span></a> 
<a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1029"></span></a> 
<a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028"></span></a><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a><br>
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<img width="227" height="25" style="width:2.3645in;height:.2604in" id="_x0000_i1027"><br>
<a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1026"></span></a>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> woensdag 16 september 2020 00:54<br>
<b>Aan:</b> Renée Meuwese &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Issue All Inn Fitness &amp; Health</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We are following up with the playback issue in the ALL INN Fitness &amp; Health B.V. Club.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We checked our internal data and found that on September 15th at  1:06 PM Club tried to play RPM 86, and it didn't play to completion. We’ve checked the RPM 86 file and it
 seems to be an incomplete download, which is why Club experiencing the issue with the class ending earlier than expected. Please ask Club to refresh the release via the App Manage Downloads section by following the below instructions:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Unlock the padlock to the top right of the App and enter your admin code</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Navigate to SETTINGS &gt; Manage Downloads</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Scroll to the release under the 'Downloaded' tab </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Click the refresh icon (the circle with the arrow), as below</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The release should download straight away provided your iPad has a network connection</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><img width="1147" height="844" style="width:11.9479in;height:8.7916in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzNTc3OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oWkjiuERBJQtVVTYrbi9F1UgL4B5um-ZIeCW4m83prQ" alt="image"></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please let us know how it goes. We will keep this ticket open for another 48 hours if you have any further questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Sun, 13 Sep at 8:57 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>This is a quick follow up email regarding playback issue in ALL INN Fitness &amp; Health B.V. Club.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Have you passed to the Customer our steps to resolve the issue? Please confirm the issue has been resolved. If not, please let us know the specific date, time and release
 that cannot be played until completion.<br>
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We will keep this ticket open for a few more days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 10 Sep at 7:07 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We will wait on your updates.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 10 Sep at 3:05 AM
<span class="separator">, Renée Meuwese &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Thank you for your response. My client will check this tomorrow.
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I’ll keep you up to date. <br>
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Kind regards,<br>
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Renée Meuwese</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Club Performance
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Les Mills </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Van: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> woensdag 9 september 2020 15:00<br>
<b>Aan:</b> Renée Meuwese &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Issue All Inn Fitness &amp; Health</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Renée,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support today.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please ask this Customer to check is the Mirror Display Auto Lock within Guided Access settings toggled to green. For this navigate to SETTINGS&gt;GENERAL&gt;ACCESSIBILITY&gt;Guided
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Please let us know if this does not solve the problem.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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