Subject: Tech Support Candidate - Sahil Shokeen
From: Sahil Shokeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:48:40 -0400

| | Tech Support Test

Name | Sahil Shokeen
E-mail | [email-masked]
Phone Number | (+91) 9717016443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi rohini
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Server, storage, vmware, virtualization, Hyper converged infra.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TNS Networking Solutions Pvt Ltd | Support engineer | 15 day notice period | 30 thousand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this case my first step would be to analyse the error whether it is site down error or issue from my interest connection. If my connection is down I will troubleshoot my interest settings. If I am able to ping Google or any other internet site then I would check the site from web browser  "Down for Everyone or Just Me" type of sites. By this I would come to a right conclusion.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will power on bluetooth speaker.
After this I will switch on bluetooth from my mobile phone.
Then I will search for the bluetooth speaker in my phone's bluetooth settings.
Lastly I will enter password if required and connect the device.

What according to you makes you a good candidate for customer service or technical support job? | For customer services and support job I'm a good candidate because I have excellent communication skills and technical knowledge. Which will help me in resolving customer's issues. Secondly I'm a very good listener and polite explainer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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