Subject: Tech Support Candidate - Poonam Mourya
From: Poonam Mourya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:34:02 -0400

| | Tech Support Test

Name | Poonam Mourya
E-mail | [email-masked]
Phone Number | (91) 9599565884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Mobile

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exclusive Lane | Finance Specalist | 6.4.2020 | 25000
Previous Employer 2 | Sanvaliya Automobiles | Assistant Manager | 1.4.2016 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I open task manager and close the task if issue not resolve then restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first go to settings and then open connection after it there is an option for the bluetooth searching the new device then the nearest bluetooth speaker show on the screen tap on the connect option it will connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have done my graduation from science stream also work with Samsung as tech support that's why its a good match for me
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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