Subject: Tech Support Candidate - Vikas Tiwari
From: Vikas Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:17:26 -0400

| | Tech Support Test

Name | Vikas Tiwari
E-mail | [email-masked]
Phone Number | (91) 9873387505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur Border Molarband Extension Pin-110044
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aags transact technologies limited | Customer support Engineer | 4th September 2020 | 20500
Previous Employer 1 | Team computers pvt ltd | Technical Support Engineer | 27th March 2013 | 12700
Previous Employer 2 | PCS Technology Ltd | Customer Support Engineer | 25th March 2012 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i checked the website name if it ok then checked network connections and update the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly enable bluetooth in both device after that open mobile phone bluetooth settings and select the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Firstly listen the customers needs and provide the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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