Subject: Tech Support Candidate - Laxmikant Sharma
From: Laxmikant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:17:17 -0400

| | Tech Support Test

Name | Laxmikant Sharma
E-mail | [email-masked]
Phone Number | (0120) 8527510979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user. I would like to request you, please follow these steps.

1. If website is not working. Please check your internet connection, internet is working properly or not.

2. If internet is working after that you are facing the same issue, request you to please clear browser history and clear catche file.

3. If still facing the same issue, request you to please open new  window then open your link hopefully problem will fix

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Remember one thing, speaker must on.

There after please open bluetooth in both device (mobile and speaker)

List of all available device will appear.

Click on speaker option, which you are getting in bluetooth.

Your speaker will paired.

You can enjoy.

What according to you makes you a good candidate for customer service or technical support job?

According to me.
A good candidate must have these skills for customer service.

1. Willingness to help
2. Patience
3. Attentiveness
4. Proper knowledge
5. Active listening

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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