Subject: Tech Support Candidate - Akash Babu
From: Akash Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 08:08:22 -0400

| | Tech Support Test

Name | Akash Babu
E-mail | [email-masked]
Phone Number | (+91) 7838871014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl service pvt ltd | System administrator | | 36000
Previous Employer 1 | Vayam info solutions | Team lead | 2018 | 18000
Previous Employer 2 | Insi solutions | Desktop engineer | 2013 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the internet connectivity
2-Reset the IE settings and reopen again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth in phone and pairing the bluetooth speaker in my phone
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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