Subject: Tech Support Candidate - Aditi Aditi
From: Aditi Aditi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 07:58:06 -0400

| | Tech Support Test

Name | Aditi Aditi
E-mail | [email-masked]
Phone Number | (91) 9720161686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer service associate | | 30
Previous Employer 1 | HCL | Technical Support Engineer | 15 feb 2018 | 15
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for internet connectivity.
2. Check with other internet browsers eg. Chrome, mozilla.
3. Check if other users are able to access it or not.
4. Reset IE settings.
5. Clear cache of the browser.
6. Check the KB for the error message.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker.
2. Turn on the Bluetooth in the phone.
3. Search for available bluetooth devices.
4.Tap on the desired bluetooth speaker and connection would be established.

What according to you makes you a good candidate for customer service or technical support job? | With my past experience I have the ability to handle difficult customers and resolving their queries by helping them thinking out of the box.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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