Subject: Tech Support Candidate - Deepak Tayal
From: Deepak Tayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 07:26:59 -0400

| | Tech Support Test

Name | Deepak Tayal
E-mail | [email-masked]
Phone Number | (+91) 9034600505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT Global Bussiness Service Private Limited | Associate Engineer | | 23000
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECKING INTERNET CONNECTION
2. REFRESH THE PAGE
3. TROUBLESHOOTING WITH THE ERROR ON SCREEN
4. CHECK WITH OTHER DEVICE SAME WEBSITE

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker
2. Turn on phones bluetooth
3. Search for device in phone
4. Pair them and connect

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of networking like various layers VPN, etc and also having experience in coordinating with international customers over mail, Skype and Phone calls
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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