Subject: Tech Support Candidate - Awdesh Kumar sharma
From: Awdesh Kumar sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 06:12:20 -0400

| | Tech Support Test

Name | Awdesh Kumar sharma
E-mail | [email-masked]
Phone Number | (0120) 7906501605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer support associate | 7/7/2020 | 19000
Previous Employer 1 | HCL | Senior customer support executive | 29/1/2019 | 15600
Previous Employer 2 | Concentrix | Advisor | 30/1/2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, i would request you to please follow these steps.

1. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to reload the program or web page you may be having issue with.

2. Make Sure the Internet Connection Works.
3. Clear all browser history then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are some steps.

Make sure speaker is on.

Turn on Bluetooth in both device(mobile and speaker)

Then list of all available device will appear.

On your mobile select your speaker.

After your speaker is paired.

What according to you makes you a good candidate for customer service or technical support job?

These are the some important ponts to make a good candidate for customer service.

1. Active listening
2. Probing
3. Attentiveness
4. Willingness to help
5. Empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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