Subject: Tech Support Candidate - Bhanu pratap Singh Bhanu
From: Bhanu pratap Singh Bhanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:41:19 -0400

| | Tech Support Test

Name | Bhanu pratap Singh Bhanu
E-mail | [email-masked]
Phone Number | (91) 9899619367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Team leader | NA | 28000
Previous Employer 1 | ITMS | L2 | 7/9/2015 | 17000
Previous Employer 2 | ICCS | L1 | 7/6/2012 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Basic troubleshooting will try to check internet connectivity first if ok then will check browser setting or proxy setting.
Also check error code

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will on Bluetooth from both device which device will need to connect and search Bluetooth device. Once found device will click on this for pairing once pair device will connect successful
What according to you makes you a good candidate for customer service or technical support job? | Ensure we need to understand customer query before providing support and will do it because I was provided tech support remotely in previous company and I can handle it
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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