Subject: Tech Support Candidate - Dharmendra kumar
From: Dharmendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:27:26 -0400

| | Tech Support Test

Name | Dharmendra kumar
E-mail | [email-masked]
Phone Number | (91) 9049836418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amdocs | PSE | 06/2019 | 29000
Previous Employer 1 | Pyro Mobile | RF engineer | 12/2018 | 21000
Previous Employer 2 | IBM | TECHNICAL SUPPORT | 03/2017 | 18000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we will confirm the types of error.
2.Ask customer to check his system internet connection.
3. If internet connection is OK, will ask to clear cache and cookies.
4.After following this steps website will be load.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON the Bluetooth speaker
2. Enable the Bluetooth of speaker and mobile phone for pairing
3. Once both device get paired will hear beep sound.
4. Now your speaker is ready

What according to you makes you a good candidate for customer service or technical support job?

1.Good listening
2.patience
3.problem solver

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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