Subject: Tech Support Candidate - Rajiv Kumar Singh
From: Rajiv Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:13:04 -0400

| | Tech Support Test

Name | Rajiv Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 9560019738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Uttam Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | IT Administrator | 05-03-2020 | 24000
Previous Employer 1 | Sysnet Global technologies Pvt LTD | Desktop support L2 engineer | 01-03-2018 | 17500
Previous Employer 2 | Kaizen care PVT.LTD | IT FMS engineer | 17-12-2015 | 13000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check what kinds of error showing by this we can understand problem than I will start troubleshooting from basic labels like internet connectivity, if it is ok than I will run ping and Trace commands to check issue belong to locally or clients end, like this we can perform more steps to get this resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Bluetooth device should be on, than we will  switch on Bluetooth from mobile end than will start searching Bluetooth t device than it will show in mobile simply we have to click on device to connect.
What according to you makes you a good candidate for customer service or technical support job? | I think comm skills and technical knowledge should be strong, and the most important thing the way of talking to customer should be polite in every situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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