Subject: Tech Support Candidate - MOHAMMAD ALTAMASH
From: MOHAMMAD ALTAMASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:04:08 -0400

| | Tech Support Test

Name | MOHAMMAD ALTAMASH
E-mail | [email-masked]
Phone Number | (+91) 7217629679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live at East of Loni Road,Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Troubleshooting Printers, Scanners Remotely

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Capgemini | Software Support Engineer | 5/06/2020 | 16880/- + NSA -₹400/ perdayper day
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Identify the error user is getting while trying to open the ndtv website. If on call Ask the user for the same.
Ask User if the Internet connection is working fine.
Ask user to open the same ndtv website on Google Chrome. If we have the Rights to take Remote of user, Asked user can I take remote of your system in order to check for the Error and diagnosis>>if user say yes >> Give the Remote prompt >> then check for the error

Open Task Manager >> close the Browser user using to open the www.ndtv.com. Ask user if it is a PC or a CORPORATE machine. We can check or ask from user if he has the rights to open the website. If user is getting error 404 or any error; we check the error from Knowwledge Management Tool and guide user the same and Troubleshoot the error.

We can also try to close and open IE
Sometimes it works.
Otherwise ask user if he has the rights to open that link only then he can use it otherwise his cousin oany has implemented or Blocked the website for personal use.
Also we can ask user to Disconnect the Lan and connect it again and try to open the ndtv link again. It might worked if the cable is not plugged appropriately.
We can also try to Optimise the Internet Explorer settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Open Bluetooth on  mobile phone then search for the BT speaker to connect with it.
Then we have to Pair it.  Check the name of our BT Speaker and try to connect it. Phone will be connected with the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Having information and Knowledge regarding the Particular subject, like for Tech Support ; we should have Knowledge so that we can apply it while doing a Job. Yes we must have Good communication skills so that we can communicate with the user if we have a Calling profile. And in case of Chat process also we should know to communicate or chat in English without any grammatical mistakes.

I have 1 year of Work Experience from Capgemini as a Software Support Engineer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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