Subject: Tech Support Candidate - Krishna Kumar
From: Krishna Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 05:03:55 -0400

| | Tech Support Test

Name | Krishna Kumar
E-mail | [email-masked]
Phone Number | (91) 7008654487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector  55
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Laptop desktop configuration, tcp/tp,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech pvt ltd | Desktop support engineer | 10 sept 2020 | 14k
Previous Employer 1 | ENN TEE COMPUTER | Desktop support engineer | 10 apr 2018 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. Check proxy settings 2.check url typing. 3.clear chache from broswer then check. 4check internet connectivity both wifi/lan cable. 5.restart the system then check
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.speker on with BLT. 2.mobile BLT on. 3.pair with eacthother after pair done now both device connected with each other.
What according to you makes you a good candidate for customer service or technical support job? | According to me 1st listen carefully cx problem then check the problem. And try to resolved fast process.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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