Subject: Tech Support Candidate - Monalisha Singh
From: Monalisha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:53:13 -0400

| | Tech Support Test

Name | Monalisha Singh
E-mail | [email-masked]
Phone Number | (110092) 9835437062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman vihar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Hp banglore | Technical support Engineer | 6th Nov 2018 | 15k
Previous Employer 2 | Genpact gurgaon | Process associate | 30th May 2019 | 19k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First refresh the page.
If also it's not working
Than update the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tape the Blue tooth option turn on.
A list of available device will appear.
If your speaker is not listed,press the button on your speaker that makes it discoverable.its after ba button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

Technical support Engineer are by nature, problem solvers.
They help others use technology to do more work efficiently.
Companies depend on technical support team to come up with solutions to make sure that everything is running smoothly and tech wise.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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