Subject: Tech Support Candidate - Karan Vedi
From: Karan Vedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:42:49 -0400

| | Tech Support Test

Name | Karan Vedi
E-mail | [email-masked]
Phone Number | (+91) 9958960968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy services | System engineer | Na | 18,000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check that i am connected to the internet or not and that i am having a stable connection or not.
Firstly i will check the url of the website, whether it is the correct url which i have entered.
Secondly i will try to clear the cache and the temperary files of the system and see if that solves the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker.
Turn on the bluetooth device of your phone.
Go to bluetooth settings of the phone.
Try to search for the bluetooth speaker and then click on the name of the bluetooth speaker for it to be paired with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have already had experience in this field of the job and have interacted with many users in and outside of the country as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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