Subject: Tech Support Candidate - Shubham Tiwari
From: Shubham Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:42:42 -0400

| | Tech Support Test

Name | Shubham Tiwari
E-mail | [email-masked]
Phone Number | (0) 8960088179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Johnson controls Hitachi | Desktop support engineer | Till now | 15000
Previous Employer 1 | Minda industry | Desktop support engineer | 24 Dec | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This site add compertability view and this site add trust  internet explorer after check then not working.reset internet explorer settings after check its working
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth and search device after pair device and connect
What according to you makes you a good candidate for customer service or technical support job? | I have knowledge of troubleshoot of system and I have knowledge, how to guide customer and provide end to end solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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