Subject: Tech Support Candidate - Akash Alam
From: Akash Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:40:34 -0400

| | Tech Support Test

Name | Akash Alam
E-mail | [email-masked]
Phone Number | (91) 9999202762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Darya Ganj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | APM | Na | 40
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check url entered correctly or not
Check browser settings.
Try any other browser
Try any other url to confirm internet is working.
Try to ping url ip address
Try from some other machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Speaker must be on
Go to bluetooth options under phone settings and search for correct device name and connect.

What according to you makes you a good candidate for customer service or technical support job?

Patience
Listing skills
Politeness
Good communication skills.
Helping attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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