Subject: Tech Support Candidate - Satyendra Singh
From: Satyendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:38:06 -0400

| | Tech Support Test

Name | Satyendra Singh
E-mail | [email-masked]
Phone Number | (+91) 7836069945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI Aya nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Neev Knowledge Management pvt ltd. | Network Engineer | Working | 25000rs
Previous Employer 1 | Vayam pvt ltd(Wipro client) | Network Engineer | June 2017 |
Previous Employer 2 | Futuresoft solutions pvt Ltd. | Network Engineer Trainee | May 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | webhost server is blocking the IP address of your ISP. Your LAN/Firewall is blocking the webhost server IP address. 3rd party filter is blocking the webhost server IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings.
2- Tap the Bluetooth option.
3- Turn on Bluetooth.
4- A list of available device will appear.
5- it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | A good technical can identify issues and source information to resolve problem with machines and mechanics quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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