Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:36:46 -0400

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (+91) 8210723773
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15 E block
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Om infology(IBM) | Support Engineer (L1) | 30 April 20018 | 13478
Previous Employer 1 | Dimensions data | Client support Engineer | 5 March 20019 | 18995
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click the library button on your toolbar. Click history and select clear recent history.

In the time range to clear drop drop, select everything.

Below the drop-down menu,select both cookies and cache. Make sure other items you want to keep are not selected.

Click clear now

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go settings
Tap the bluetooth option.
Turn on Bluetooth.
A list of available device s I'll appear
Select pair new device to place of bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Problem solving skills
Good technical skills
Partience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |