Subject: Tech Support Candidate - Sartaj Alam
From: Sartaj Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:34:49 -0400

| | Tech Support Test

Name | Sartaj Alam
E-mail | [email-masked]
Phone Number | (91) 8447399566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abul Fazal enclave Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ticketing tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skillrecuirt | IT Support | Aug 2020 | 23000
Previous Employer 1 | Webpix | Desktop & Network support | October 2018 |
Previous Employer 2 | Precision | esktop & Network support | Nov 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check the network connection.
2. Clear your browser’s cache.
3. Assess your proxy settings and adjust them as needed.
4. Temporarily disable antivirus and firewall software.
5. Flush your DNS cache.
6. Change your DNS address.
7. Disable any outdated Chrome extensions.
8. Reinstall your Chrome browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3.Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | your ability to deal with customer complaints, and the skills you would bring to the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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