Subject: Tech Support Candidate - Priya Verma
From: Priya Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:34:09 -0400

| | Tech Support Test

Name | Priya Verma
E-mail | [email-masked]
Phone Number | (+91) 9555291730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Nokia solutions and network | Noc engineer | Jan 2020 | 20000
Previous Employer 2 | ZTE telecom india pvt LTD | OMCR engineer | May 2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Start with simply shutting down the browser app and then reopening it.after that try to visit the website.If you can still see the error then try force reloading the page. This will force the browser to ignore the cached version of the page and load the latest Version.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings.Tap the bluetooth option.turn on bluetooth.A list of available devices will appear.If your speakers not listedpress the button on your speaker that make its discoverable.
What according to you makes you a good candidate for customer service or technical support job? | The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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