Subject: Tech Support Candidate - Rugved Nilesh Sabnis Rugved
From: Rugved Nilesh Sabnis Rugved <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:33:02 -0400

| | Tech Support Test

Name | Rugved Nilesh Sabnis Rugved
E-mail | [email-masked]
Phone Number | (+91) 8806100706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Advanced
Speakers & Audio
Autodesk

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infinityy Learning solutions | RO | 31/07/2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i'll check that of the problem exist with certain website only.
After that i'll check same website is opening with other browser or not. If not then,
1) Try clearing cookies aand caches of particular web browser
In drop down menu clearing history and caches

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn mobile Bluetooth ON.
2) Turn ON Bluetooth speaker.
3) In mobile, specific speaker name appers tap CONNECT and it is connected

What according to you makes you a good candidate for customer service or technical support job?

One has to be flexible and is able solve each and every problem frequently and a good memory of how actually softwares work will help the issue to solve in faster manner.
Good communication skills will put proper impacts on client.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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