Subject: Tech Support Candidate - Sachin Kumar
From: Sachin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:32:40 -0400

| | Tech Support Test

Name | Sachin Kumar
E-mail | [email-masked]
Phone Number | (91) 9953706516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center India | Associate | 10/09/20 | 26000
Previous Employer 1 | Scube solutions pvt. Ltd. | Technical support associate | 11/11/2018 | 24000
Previous Employer 2 | Fis global business center | Technical Guru | 07/07/2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check internet connectivity, then I will refresh page and then I will check other website if others open, then may be the issue with the link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker with mobile phone:
1. First switch on the bluetooth option on speaker.
2. Go to settings on mobile phone>>Bluetooth>> switch on>>search the name of blutooth speaker>> connect>>
3. Play now.

What according to you makes you a good candidate for customer service or technical support job? | Good listening skill, patience, thinking ability, problem solving skill. Customer always first.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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