Subject: Tech Support Candidate - Shoaib Alam
From: Shoaib Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:31:18 -0400

| | Tech Support Test

Name | Shoaib Alam
E-mail | [email-masked]
Phone Number | (91) 8800738007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Consultant | 19th july | 30000
Previous Employer 1 | Dell | Sr tech support executive | | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection.
Check the browser for the issue.
Check the driver for the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to bluetooth turn it on.
Try pairing the bluetooth by searching the item.
Once devices name appears click on it to connect it.

What according to you makes you a good candidate for customer service or technical support job? | Active listening, identifying and isolating the problem and the providing the best solution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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