Subject: Tech Support Candidate - Ravi Prakash Mishra
From: Ravi Prakash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:17 -0400

| | Tech Support Test

Name | Ravi Prakash Mishra
E-mail | [email-masked]
Phone Number | (0) 9654699417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector-58, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | BSM technosoft | Network Engineer | |
Previous Employer 2 | Cherry e-commerce | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check ip address of local computer - check Gateway reachiblity from computer to local gateway , check reachiblity of ISP gateway.
Ping website to check the website reachiblity.
Most important thing to read the error , whether it's connectivity issues of DNS issue of blocking by security policy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the blutooth device , go to Mobile phones turn on blutooth in mobile phone and make pair , enter user name and password of your blutooth device.

What according to you makes you a good candidate for customer service or technical support job?

Listening to use issue and found best solution to minimise downtime.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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