Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:46 -0400

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (+91) 8287134220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMSIT Services | Network Engineer | Currently working | 21k
Previous Employer 1 | Trimax It Services | Network Support Engineer | 1 Jan 2019 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. First of all I will check if my internet connection working fine or not.
Step 2. If Internet connection is working fine, I will check if  firewall or some other softwares are preventing the website to be opened.
Step 3. If everything is fine then I will check if website is reachable to any other computer or not. There may be proxy server that is preventing website to our private network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in both the devices.
2. Search the speaker in Bluetooth device list.
3. Pair the speaker by pressing hot key in speaker.

What according to you makes you a good candidate for customer service or technical support job?

A customer service technical should have given bellow properties:
1. He should be a very good listener.
2. He should be a analyst.
3. Calm and should have sound technical knowledge as well as a good communicated.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |