Subject: Tech Support Candidate - Vasu Arora
From: Vasu Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:17 -0400

| | Tech Support Test

Name | Vasu Arora
E-mail | [email-masked]
Phone Number | (91) 9999502995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
SAP , Citrix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd. | Service Desk Lead | | 17,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, Check for the error message.

Check if the system is connected to the network and has proper bandwidth available.

Check if the error is browser specific.

Try changing the browser.

Check if any add-in is causing the issue and try disabling it or enabling it, as required.

Add the web page in Compatibility View.

If still, issue persists, check for the Proxy Settings and alter as required.

By following above mentioned troubleshooting, Webpage will be accessible.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker and make sure it is in the pairing state.

Turn on the bluetooth in phone and connect to the speaker from the available devices.

Enter the pairing code and connect.

Speaker will be connected to the Phone.

What according to you makes you a good candidate for customer service or technical support job?

Customer Satisfaction is primary thing.

Having the process and technical knowledge so as to address customer’s queries at first contact.

Feeling sympathetic or empathetic to the customer as and when situation required.

Also, sound technical troubleshooting knowledge is must.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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