Subject: Tech Support Candidate - Piyush Taneja Piyush
From: Piyush Taneja Piyush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:27:05 -0400

| | Tech Support Test

Name | Piyush Taneja Piyush
E-mail | [email-masked]
Phone Number | (91) 7053699926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Subhash Nagar ( New Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
working in a Windows Server and Database administartor

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS | Program Analyst | NA | 34,778
Previous Employer 1 | Accenture | IT Analyst | 11/11/2018 | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet connections.
2. check the error logs.
3. Clear the cookies and refresh the page
4. check the Broswer settings and expore the setting option like - Go to tools and click on internet options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press the bluetooth speaker, once it is start
2. Open the mobile bluetooth
3 once the name pop up of speaker in my mobile phone will connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen the client query carefull and note down  everything
2. Ask when last time it worked fine.
3. Give proper resolution to the clients with ETA
4. In case if it will take time to resolve update them time to time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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