Subject: Tech Support Candidate - Manik Haldhar Manik
From: Manik Haldhar Manik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:23:49 -0400

| | Tech Support Test

Name | Manik Haldhar Manik
E-mail | [email-masked]
Phone Number | (+91) 9773554029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | C455A NEW ASHOK NAGAR DELHI 110096
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tarasys info pvt ltd | Technical support executive | 12 Aug 2020 | 40k
Previous Employer 1 | CMS IT SERVICES PVT LTD | Service desk engineer | 5 May 2019 | 20k
Previous Employer 2 | Futuresoft pvt ltd | System Administrator | 30 March 2017 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check what is the network status on my computer and if it shows x icon at the right botton on network icon then i will disconnect the LAN wire and reconnect it to the port to check the internet connection again on my computer.There is another scenario if my computer is connected via wifi then i will try to reconnect with the network and if it does not work then i will restart the computer.if the issue still persist then i will call the technical support team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen then touch and hold Bluetooth and bluetooth status also should be on in the speaker then in your phone at the wifi icon hold it for a while then it will show you tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have the relevant experience of technical support job and also worked with international customer.I am good at troubleshooting the technical issues  with any type of smart devices and wireless speakers and headset as well.I also speak with customer in friendly manner and try best  to assist them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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