Subject: Tech Support Candidate - Subhojit Auddy Subhojit
From: Subhojit Auddy Subhojit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:23:35 -0400

| | Tech Support Test

Name | Subhojit Auddy Subhojit
E-mail | [email-masked]
Phone Number | (700101) 7596879568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior associate | NA | 13000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the internet connection.
Secondly I will check the browser. If it could be the issue with the browser.
Third I will try to reset the browser.
Fourth will clean the cache and cookies.
The I will reboot the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth on the mobile and speaker.
2) Try to scan the devices available for pairing.
If it does not get pair, we will reset the speaker once.
3) Again try to connect it.

What according to you makes you a good candidate for customer service or technical support job? | As of now I am working for HP( HEWLETT PACKARD) for North America process. I have a deep knowledge regarding the laptop and desktop hardware and software. Also I have been 6 times best employee of the process. I believe this is what a recruiter looks for technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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