Subject: Tech Support Candidate - Deepak Miahra
From: Deepak Miahra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 04:18:29 -0400

| | Tech Support Test

Name | Deepak Miahra
E-mail | [email-masked]
Phone Number | (011) 7011477269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Senior Analyst | 2 months notice period | 32k
Previous Employer 1 | Wipro Ltd. | Associate Analyst | 21 June 2019 | 23k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - Will try in a different browser to eliminate if the problem is in the website or in browser.

Step 2 - If it opens in other browser then will clear cookies of previous browser and will test.

Step 3 - If it wont open in another browser then I will ping the website in CMD to check the website status on the network.

Step - Assign the ticket to Network Team with error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on Bluetooth on phone and device.
Step 2 - Search for my speaker on Mobile
Step 3 - Pair and connect.

What according to you makes you a good candidate for customer service or technical support job? | Excellent Communication and Analytical thinking skills along with my 2.5years of Exp in the same feild.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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