Subject: Tech Support Candidate - Ajay Sarkar
From: Ajay Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 10:31:45 -0400

| | Tech Support Test

Name | Ajay Sarkar
E-mail | [email-masked]
Phone Number | (91) 8882071115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Janakpuri, South West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | PC EXPERTS | Technical support engineer | 31/07/2020 | 35000/-
Previous Employer 2 | Global tech help | Technical support engineer | 31/10/2014 | 22000/-

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet is working or not, then I will refresh the website. If problem is still there then I will close my browser and start my browser again and will try to access the website. If problem is not solved then I will clean all cookies and history from my browser. If I still face same problem I will try to open that website in different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have to turn on Bluetooth on both devices, then in my mobile phone Bluetooth settings I have to look for my speaker Bluetooth name, if my Bluetooth speaker name is not in the list I have to run a manual search, then I will select my Bluetooth speaker from the list and then have to click on connect or pair.
What according to you makes you a good candidate for customer service or technical support job? | I know how to understand the exact issue of customer and how to calm the customer when they are not in position to understand.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |