Subject: Tech Support Candidate - Nishant Chaudhary
From: Nishant Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 09:33:50 -0400

| | Tech Support Test

Name | Nishant Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8448429281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pari chowk
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | Tech support executive | 3rd july 2020 | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the hardware connection. Then i will see if i am getting a public ip or not. If yes, then i will change the dns server ip provided by ISP to global dns server ip.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings-bluetooth-select the device from list- pairing complete

What according to you makes you a good candidate for customer service or technical support job?

I am good in understanding customer that what he actually want to say what his or her problem.
I am good in understanding and learning new things

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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