Subject: Tech Support Candidate - Priyank Singhal
From: Priyank Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 08:02:19 -0400

| | Tech Support Test

Name | Priyank Singhal
E-mail | [email-masked]
Phone Number | (+91) 8449494984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I am currently staying in Noida Extension (Gaur City)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech | Senior executive engg | Still working | 28k
Previous Employer 1 | Genpact | Technical Associate | NA | 23k
Previous Employer 2 | Hcl Technologies | Analyst | NA | 16k

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Firstly,  I'll check my internet connection to ensure if it works fine or not. If yes,
2) then give a try to open the website on different browser. Ex : chrome , IE , Firefox. If issue still persist,
3) then perform  browser trobleshooting steps( browser reset , clear caches , cookies etc).
4) Last step , check and verify if the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Power on the Bluetooth Speaker device.
2) Tap the Bluetooth option to turn it on  for both speaker and mobile phone.
3) list of all available devices will appear on the mobile phone
4) If speaker is not listed, scan for pairing the device again.
5) Select name of the bluetooth device you want to connect from the list of available devices
6) Click Pair.

What according to you makes you a good candidate for customer service or technical support job?

1) Active Listening
2) More focused on problems\ Queries.
3) Must be a user friendly approach
4) Try to develop patience through entire conversation.
5) Positive approach.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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