Subject: Tech Support Candidate - Santosh Kumar
From: Santosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 06:49:10 -0400

| | Tech Support Test

Name | Santosh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9489234395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ducen | Trainee-Software Engineer | May 2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- check my internet connection
- refresh the webpage
- disconnect and connect again to internet if the speed is low and then refresh
- if the load is heavy(reached maximum reach of hit, i will wait or try again later)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on bluetooth in my phone
- Give refresh to view the devices connected nearby
- Search for devices to connect
- Connect to right device after seeing it

What according to you makes you a good candidate for customer service or technical support job?

- Respond to a customer query as soon as possible
- Provide the latest update of an issue posted by customer
- Make the customer understand the problem in simple terms
- Atleast show progress in an issue when it is highly complex and give the trust to customer saying we are working on it

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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