Subject: New Reply Received - Fw: LMI 24/7 Help Desk
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 23:35:32 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: LMI 24/7 Help Desk  Ticket comment <div>
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Hi Pritish,</div>
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Thanks for your reply.</div>
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Is there a reason why the support numbers are not active?</div>
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Are there plans to reactivate the numbers?</div>
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The reason why I ask is that we would like to confirm whether we should be providing these contact numbers to our customers going forward.</div>
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Thanks</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_Object" id="x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_Object" id="x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_Object" id="x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_Object" id="x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
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<span style='margin: 0px; font-size: 12pt; font-family: "Arial Black", Arial, sans-serif, serif, EmojiFont; color: rgb(200, 38, 19)'></span><span style='font-size: 12pt; font-family: "arial black", arial, sans-serif, serif, EmojiFont; color: rgb(200, 38, 19); background-color: rgba(0, 0, 0, 0)'><span style="margin: 0px; font-weight: 700; font-size: 11pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Q3
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 14 September 2020 7:19 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: LMI 24/7 Help Desk
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<div>Hi Jasmine,</div>
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<div dir="ltr">Thank you for your email.</div>
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<div dir="ltr">At this time the support numbers are not active however, we do call the customers if they request it. </div>
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<div dir="ltr">Let me know if you have any further questions in regard to LMI Virtual support. </div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services </div>
<div dir="ltr">Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3932" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3932</a><br>
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<blockquote class="x_freshdesk_quote">On Mon, 14 Sep at 7:29 PM <span class="x_separator">
, Jasmine &lt;[email-masked]&gt; wrote:
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:10pt">Hi Pritish,</span><br>
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While I have you, are you able to help answer the question below?</div>
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<span style="font-size:10pt">​Thanks</span><span style="font-size:8pt"><br>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style='margin: 0px; font-size: 12pt; font-family: "Arial Black", Arial, sans-serif, serif, EmojiFont; color: rgb(200, 38, 19)'></span><span style='font-size: 12pt; font-family: "arial black", arial, sans-serif, serif, EmojiFont; color: rgb(200, 38, 19); background-color: rgba(0, 0, 0, 0)'><span style="margin: 0px; font-weight: 700; font-size: 11pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Q3
 QUARTERLY EWORKSHOPS |</span><span style='margin: 0px; font-weight: 700; font-size: 13.3333px; font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif"> </span></span><span style="margin: 0px; font-weight: 700; font-size: 11pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">4th,
 5th, 6th of September | </span><span style="margin: 0px; font-weight: 700; font-size: 11pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Live-streamed so instructors can upskill from home or the club
 | </span><span style="margin: 0px; font-size: 14.6667px; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span style="margin:0px; font-size:11pt"><a href="http://www.lesmills.com.au/quarterly-eworkshops" target="_blank" rel="noreferrer" style="margin:0px; font-weight:700">www.lesmills.com.au/quarterly-eworkshops</a></span></span></span>
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Jasmine Bourchier<br>
<b>Sent:</b> Monday, 14 September 2020 3:43 PM<br>
<b>To:</b> Hylton Drake &lt;[email-masked]&gt;<br>
<b>Cc:</b> Business Partnerships Aus &lt;[email-masked]&gt;<br>
<b>Subject:</b> LMI 24/7 Help Desk</font>
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Hi Hylton,</div>
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<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Can you please ask Nate why the 24/7 help desk number (<span style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif, serif, EmojiFont; font-size: 16px; background-color: rgb(255, 255, 0); display: inline !important">+ 61 (28) 3173611)</span> is no longer
 operational? I listened the voice message and it instructs the customer to lodge a ticket through the online support desk. </div>
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We have been providing this phone number for quite some time now and not sure then this change had come into effect.</div>
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We hope the phone line has not been made redundant and it does help in having a contact point that can help provide an answer on the spot.</div>
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Thanks</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
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<span style='margin: 0px; font-size: 12pt; font-family: "Arial Black", Arial, sans-serif, serif, EmojiFont; color: rgb(200, 38, 19)'></span><span style='font-size: 12pt; font-family: "arial black", arial, sans-serif, serif, EmojiFont; color: rgb(200, 38, 19); background-color: rgba(0, 0, 0, 0)'><span style="margin: 0px; font-weight: 700; font-size: 11pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Q3
 QUARTERLY EWORKSHOPS |</span><span style='margin: 0px; font-weight: 700; font-size: 13.3333px; font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif"> </span></span><span style="margin: 0px; font-weight: 700; font-size: 11pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">4th,
 5th, 6th of September | </span><span style="margin: 0px; font-weight: 700; font-size: 11pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Live-streamed so instructors can upskill from home or the club
 | </span><span style="margin: 0px; font-size: 14.6667px; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span style="margin:0px; font-size:11pt"><a href="http://www.lesmills.com.au/quarterly-eworkshops" target="_blank" rel="noreferrer" style="margin:0px; font-weight:700">www.lesmills.com.au/quarterly-eworkshops</a></span></span></span>
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 your comprehensive guide to reopening </span></span><span lang="EN-AU" style='margin:0px; font-variant-ligatures:none!important; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none'><span style="margin:0px">from</span></span><span lang="EN-AU" style='margin:0px; font-variant-ligatures:none!important; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none'><span style="margin:0px"><span style="margin:0px"> </span>our
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3932