Subject: Tech Support Candidate - Yadunandan Gosain Yadunandan
From: Yadunandan Gosain Yadunandan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 10:10:10 -0400

| | Tech Support Test

Name | Yadunandan Gosain Yadunandan
E-mail | [email-masked]
Phone Number | (91) 8076102051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamlease Pvt. Lts | Server & Application Engineer | Na | 31000
Previous Employer 1 | HCL Technologies Pvt. Ltd. | Specialist | 31-January-18 |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first see, what is the error that has been encountered.
Will also check the network connectivity in case it is not up.
The error also could be related to http services, for e.g. 404... I could try to access the website on another device, and if it works, then I proceed troubleshooting further in my device. I could try clearing the cache of the browser and resetting it to ita factory mode.  Would also try to access the same website on the another browser. Will disable all the proxies if active. Hopefully, the website would load after performing these steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker.
Enable the bluetooth function on the mobile phone.
Press the pairing button on the speaker.
Click on the search device on the phone.
Select the desired speaker's device name.
Press connect.

The speaker will connect successfully l with the phone.

What according to you makes you a good candidate for customer service or technical support job? | Being my career from the IT service desk background, I boast great communication skills with superb customer handling skills. I have always worked with the International clients, hence, I face no language barriers. Having expertise in documenting the detailed description and analysis. Well versed with many Ticketing tools and other communication mediums as chat, Emails. Expert in following the Dig-Deep approach in troubleshooting the issue from starting point till the end.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |