Subject: Tech Support Candidate - sandeep Kumar
From: sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 03:55:32 -0400

| | Tech Support Test

Name | sandeep Kumar
E-mail | [email-masked]
Phone Number | (+91) 8285782524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | velocis system Pvt ltd | technical support engineer | 31 march2020 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly to check the PC,LAN ,router,etc after this check communication cable to PC and other .all process check to manually then DNS server .if any problems solving these immediately.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open the Bluetooth devices both are open then searching the device through mobile after search device name is shows on display then connect .
What according to you makes you a good candidate for customer service or technical support job? | My according both are good but technical support job are very good than customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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