Subject: Tech Support Candidate - Marcus Manebaye
From: Marcus Manebaye <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 03:17:15 -0400

| | Tech Support Test

Name | Marcus Manebaye
E-mail | [email-masked]
Phone Number | (+91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashram Hari Nagar, new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Web development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancing | Web developer | Anytime | Varies on projects
Previous Employer 1 | Cherry e-commerce services | CCE | January 21st 2020 | 35k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First thing I will check to know if the computer(desktop or laptop) is connected to the internet and this by checking whether the LAN cable is plugged in in case of a desktop. And in case of a laptop I will check whether it's connected to a WIFI or the LAN cable is plugged in.

2. If I still get the same error, I will check my internet connection validity. Maybe my internet connection expired reason why I am getting that error at the first place.

3. If the same error persist, I will check if other websites(Facebook, google, Amazon) are loading or working properly then I will check the version and status of my web browser because an outdated web browser can cause a scripting error to some websites making a website's web pages become unresponsive. If this doesn't solve the issue, I will then clear my web browser cookies and cache.

4. If the same error is still encountered another  thing to do is to check to know  the status of the website's server by googling to know if other people get the same error trying to access the same website. Maybe the website's server is down due to internet traffic or other problems reason why it is now unresponsive.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth speaker:

1. I will press the button with the Bluetooth symbol to make the Bluetooth speaker discoverable.

On my phone:

1. I will go to settings
2. I will tap the Bluetooth option
3. I will turn on Bluetooth
4. A list of available devices will appear
5. The Bluetooth speaker name should appear if it doesn't then i will go press the Bluetooth symbol on the Bluetooth speaker again
6. If the name of the Bluetooth speaker appears, I will just select it and connect my phone to it

What according to you makes you a good candidate for customer service or technical support job?

1. I am a hard working individual that recognizes the benefits of going extra mile to get what he wants.

2. I am a disciplined individual who takes things seriously because I believe that discipline is the key to success.

3. I am a performance-driven professional looking for a job within a company which offers the opportunity to grow professionally.

4. I have a valuable experience in different aspects of customer service and also on how to solve effectively customers different queries and problems on phone and emails. On top of that I have an extensive knowledge on how to manage frustrated customers and how to write concise and clear reports for different teams of the company

5. I have a well-developed communication and complaint-handling skills, and an important ability to remain calm in stressful situations.

6. I have an extensive knowledge in computer science since I did 5 years of Computer science and engineering and my knowledge in computer science is, as follow, segmented:

- an extensive knowledge of Operating systems(MS Windows, MAC OS, LINUX) and softwares

- a basic knowledge of computer programming

- A basic knowledge of computer networking

- A basic knowledge of computer hardwares

- A basic knowledge of web development

- all these characteristics show that I am well suited for this job of customer care executive or technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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