Subject: New Reply Received - FW: Splash
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 06:41:07 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Splash  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Thanks Pritish, </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Greatly appreciated…</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style="font-size:11.5pt;color:#212121"><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal" style="background:white">
<span style="color:#212121">AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span><span style='font-family:"Times New Roman",serif;color:#212121'>
</span><span style="color:#212121"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style="color:black;background:white">WORLD UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch | </span></b><b><u><span style="color:#6888C9;background:white"><a href="http://www.lesmills.com.au/united" target="_blank" title="http://www.lesmills.com.au/united" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/united</span></a></span></u></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style='font-size:10.0pt;font-family:"Segoe UI";color:#6888C9;background:white'><img width="600" height="128" style="width:6.25in;height:1.3333in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM3NDAwMzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tyzFrCR7ZD6JZDTGCBGsdSCYzEQY4jho0ulkzEGSKmw" alt="cid:fde8d735-28ce-480d-b678-b012bfd93f44"></span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:12.0pt;color:black"> </span><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:12.0pt;color:black"> </span><span style="color:black"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 14 September 2020 at 4:12 PM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc: </b>Jasmine Bourchier &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: FW: Splash</span>
</div>
<div></div>
<div></div>

<div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg and Paul,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us regarding the Virtual App login issue. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I have checked their scheduler for " Reformer Studio" and can see that the Virtual App was in sync with the scheduler from the last eight minutes which means that they were able
 to successfully log in to the Virtual App. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM3Mzc4MDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.M1gDKnJRGEx4j5lTTaPT_WjVLSC8sIZ9uBhk3xb7udo" alt="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM3Mzc4MDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.M1gDKnJRGEx4j5lTTaPT_WjVLSC8sIZ9uBhk3xb7udo"></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The error message " Looks like no studio registered to the account"  shows dues to the below mentioned reasons:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>1. Either the app was deleted which made the device de-register to the studio it was connected to</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>2. or The club is not setup for an additional studio (device) </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>At this time it seems that the device is registered and synced. Unfortunately, I do not have the email address for Toa so unable to send him this information. Could you please
 forward this email to Toa or provide us his email address to check with him directly?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We would be happy to provide any further assistance if required. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Looking forward to your reply soon. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3931" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3931</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 14 Sep at 4:23 PM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi LMI Support Team,</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Can you check at your end and see what may be the issue described by Paul Smith?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Many thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica Neue";color:#212121'><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#212121'>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black;background:white'>WORLD UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch | </span></b><b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#6888C9;background:white'><a href="http://www.lesmills.com.au/united" target="_blank" title="http://www.lesmills.com.au/united" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/united</span></a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="background:white">
<b><span style='font-size:10.0pt;font-family:"Segoe UI";color:#6888C9;background:white'><img width="600" height="128" style="width:6.25in;height:1.3333in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM3MzA3ODQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NChLzYSZazDeWKOEytyzzQRcZA5dKHgFJCKcT6A0R54" alt="cid:fde8d735-28ce-480d-b678-b012bfd93f44"></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div>
<div class="MsoNormal">
<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Paul Smith &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 14 September 2020 at 12:44 PM<br>
<b>To: </b>Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject: </b>Splash</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Jasmine,
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Further to my call this morning regarding SPLASH,  we had a tech attend to install the replacement multiport adaptor for the REFORMER STUDIO.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Upon confirming the Ipad had internet connection he entered the login credentials
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'> <b>USERNAME 96794 and PASSWORD Splash1!</b> …. This results in the message (ATTATCHED) being displayed.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'>He has powered off the ipad, restarted the LM App and the same occurs.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'>He was not able to reach any support assistance on the number provided during our phone call and was not able to rectify the issue.  Could you possibly
 have LM support contact Toa from Splash directly in order to assist.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'>As you mentioned earlier, I’ve now just received an email from Toa to advise me that he will not approve payment on our invoice ($29k) until such time
 as he is able to run classes to ensure the AVMS installation is complete and working. We have run youtube videos on each system with audio to test our projectors  and audio system connections and all works fine – Can you please let me know what can be done
 with regards to class content for him as we have also waived their 50% deposit, we have had the stock for several weeks prior to installation and now they are holding back on approving payment which is then on 30  day terms from their approval.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks for your help Jasmine,
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> </span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'><a href="https://youtu.be/HEXsVd7WSXw" rel="noreferrer"><span style="color:#0563C1">CLICK HERE to view our Corporate profile VIDEO</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> </span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> </span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>Paul Smith</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>av</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> media systems (Vic)</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Helvetica Neue";color:navy;mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>Unit 16/45 Normanby Road</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>Notting Hill Vic 3168                 
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>Australia</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>tel:   +61 3 9543 6525</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>fax:  +61 3 9543 6772</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:navy;mso-fareast-language:EN-AU'>mob
<b>+61 410 587 544</b></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-AU'><a href="http://www.avsystems.com.au/" rel="noreferrer"><span style='font-family:"Arial",sans-serif'>www.avsystems.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-AU'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:navy;mso-fareast-language:EN-AU'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'>MELBOURNE - SYDNEY - BRISBANE - PERTH  </span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue";color:#2E74B5;mso-fareast-language:EN-AU'><img width="621" height="152" style="width:6.4687in;height:1.5833in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM3MzA3ODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X-Qpgyhq6Xo8hJsFBg29eEh14zsHWzoTQxjPHW4jUVY" alt="/Users/Dillon_AV_Media/Library/Containers/com.microsoft.Outlook/Data/Library/Caches/Signatures/signature_137972312"></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span></div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3931