Subject: Tech Support Candidate - akshay saini
From: akshay saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 01:46:41 -0400

| | Tech Support Test

Name | akshay saini
E-mail | [email-masked]
Phone Number | (91) 8619513931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
VoIP
server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | falconwebsolution pvt.ltd. | network engineer | 29 may 2019 | 13,000
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first. I will check the internet connection wifi and the router is all work properly or not.
2.  open cmd and check "ipconfig" command and check IP and DNS work properly
3.open network and sharing center and check the IP assign static or DHCP
4. after see all troubleshoot condition the site will open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open speaker Bluetooth.
2. search in laptop your Bluetooth name
3. click connect button
4. after that pairing it will connect

What according to you makes you a good candidate for customer service or technical support job?

1.my politeness
2. my problem-solving behavior
3.speed in work with accuracy

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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