Subject: Tech Support Candidate - Riya None
From: Riya None <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Sep 2020 15:39:20 -0400

| | Tech Support Test

Name | Riya None
E-mail | [email-masked]
Phone Number | (+91) 9205439679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mor, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sakha consulting wings Pvt Ltd | Customer Care Executive | 30th September 2020 | 15
Previous Employer 1 | NIIT FOUNDATION | Counselor | 30th December 2018 | 14
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open a new tab and check to see if I can load another website like google.com or mozrilla.org.

Then I will try to launch another browser, like internet explorer, and try to open site were having problems with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will go to settings.
2. Then tap the Bluetooth option.
3. I will turn on the Bluetooth.
4. A list of available devices will appear.
5. Then I'll press the button on my speaker that makes it discoverable then tap button with a Bluetooth symbol on it.
6. Then I will select my speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me good candidate for customer service is he/she has good attitude towards customer. A good candidate must have pleasent personality. And most important thing he/se must a good listener too.

A large part of any technical support role is to fix issues and to make sure that all the technical assets being used is working efficiently and properly. He/she must have proper knowledge of technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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