Subject: Tech Support Candidate - Anshika Kushwaha
From: Anshika Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 10:52:28 -0400

| | Tech Support Test

Name | Anshika Kushwaha
E-mail | [email-masked]
Phone Number | (88720) 95845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Hi Tech International | Purchase Executive | Aug 31, 2020 | 11500
Previous Employer 2 | Tech Mahindra | Customer Associate | Sep, 2018 | 13000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check internet connection if I have internet connection and still I get an error then try to open this site in an other browser like chrome or Firefox etc.

2. Use the IP address
3. Alter host file
4. Check to see if you have blocked the site
5. Change your DNS server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on speaker.
2. Then go to settings in phone.
3. Tap the bluethooth option.
4. Turn on Bluetooth
5. A list of available devices will appear.
6. Then select speaker and that's it,  you are connected.

What according to you makes you a good candidate for customer service or technical support job? | My behavior and way of walk towards customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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