Subject: Tech Support Candidate - Dev Chaturvedi
From: Dev Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 07:54:41 -0400

| | Tech Support Test

Name | Dev Chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 7895330404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 66 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- restart my device.
2 - make sure the internet connection works.
3-check if the website is down for everyone or just me.
4-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- go to settings
2- tap the Bluetooth option
3- turn on Bluetooth
4- a list of available devices will appear
5- connect your device with Bluetooth by pressing the name of Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into tech support because I have been fascinated by technology all my life and also love working with people. I want to use my technical knowledge how to directly solve issues customer having. I want to be the person that makes life easier and more enjoyable for folks who have run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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