Subject: Tech Support Candidate - Anchal Sharma
From: Anchal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 06:20:18 -0400

| | Tech Support Test

Name | Anchal Sharma
E-mail | [email-masked]
Phone Number | (110059) 9650077145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Janak Puri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite computer solution | Support engineer | 28 September | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First reset the browser history
Ping the site
Try na lookup
Made host entry

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth
Search the device
Connect the same

What according to you makes you a good candidate for customer service or technical support job?

My professional behaviour .
Solve issue with full and technical way

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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