Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:51:47 -0400

| | Tech Support Test

Name | Dinesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7574812720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hyatt place gurgaon | Asst. manager | | 42000
Previous Employer 1 | Hyatt place pune | Asst manager | 31/05/219 | 36000
Previous Employer 2 | Hyatt regency ahmedabad | IS team leader | 30/08/2017 | 29000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check if i am connected to internet or not.
If i am connected to internet i will try to browse any other website to check if the issue with all websites or only with Ndtv website.
Further upon the result, i will proceed further for tracert or nslookup command in cmd

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in both devices
In phone, connect the Bluetooth device showing in available devices
Pair the device with phone
And connect the Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | A great knowledge of desktop/ servers/ networking
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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