Subject: Tech Support Candidate - Sachin Pandey
From: Sachin Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:48:04 -0400

| | Tech Support Test

Name | Sachin Pandey
E-mail | [email-masked]
Phone Number | (110092) 7323024661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mother dairy near Ganesh Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | rtds | System administrator | | 20000
Previous Employer 1 | Netsoft | System Engineer | | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Let's figure out this problem:

1. Open new tab nad check to see if I can load this website again,

2. Second one is the connection was interrupted,

3. Check internet connection and internet settings,

4. Clear browsing data,

5. Check date and time that system,
6. Reopen browser, and simultaneously we check that site is allowed ya not in our infrastructure!

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Go to settings -> open Bluetooth -> turn on Bluetooth speaker -> all Available devices will appear -> so connecting with own Bluetooth speaker!
What according to you makes you a good candidate for customer service or technical support job? | First we listen there queries and try to resolve as soon as possible!
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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