Subject: Tech Support Candidate - Abhay Pratap Singh
From: Abhay Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:39:30 -0400

| | Tech Support Test

Name | Abhay Pratap Singh
E-mail | [email-masked]
Phone Number | (+91) 9319965739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 49 , Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis customer support services pvt ltd | Executive | 10 March | 18000
Previous Employer 1 | Shiv Om services Pvt Ltd | Executive | Dec 2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we can’t connect to the internet, we might be able to get more information or even an error code. We can then make a note of the error.
Research Any Error Message in Your Browser
We can use this information to try and troubleshoot the issue, or at least rule out problems with our hardware or software. Some of the most common errors we encounter are:

403 Forbidden: You’re not allowed to access this page. Check the address and try again.

404 Page Not Found: The page you’re trying to access no longer exists. Check the address and try again. This could mean the webmaster has moved the page, or something has broken.

500 Internal Server Error: There’s a problem with the server that hosts the website. This isn’t something we can resolve, so try again later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

• First, turn on speaker
• Then,  press the button on your speaker that turn on Bluetooth of the speaker
• Now, go to the mobile phone setting
•Tap the Bluetooth option
•Turn on Bluetooth
•A list of available devices will appear on your mobile phone
•On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed)
•After your speaker is paired and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Well, I have extensive customer service and management experience and my ability to adapt  to any situation. When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. By knowing the attitude of the customer and changing our own style according to him.
With my knowledge and experience as well as excellent communication, technical and interpersonal skills I will be great fit for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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