Subject: Tech Support Candidate - Rishab Gupta
From: Rishab Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:28:21 -0400

| | Tech Support Test

Name | Rishab Gupta
E-mail | [email-masked]
Phone Number | (+91) 9711604628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 44, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Android Phones

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Capgemini | Senior Analyst | Apr.07, 2020 | 24000
Previous Employer 2 | Ienergizer | Junior Engineer | Feb.15, 2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Check the internet connection first.
* Check the internet speed also.
* Try to open any other website such as google.com.
* I can also check, if is there any specific error, so I can troubleshoot accordingly.
* I can also check in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Turn on the Bluetooth in phone.
* Turn on the Bluetooth in speaker also and also turn on the Bluetooth visibility of speaker.
* Then available network will show on phone screen.
* Then select the speaker name.
* Then the speaker and the phone will be connect via Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

* I am a good active listener.
* My patience level is good.
* I keep my self polite when speaking with customer.
* I do probing to understand the issue properly.
* I ensure to the customer that I will the issue.
* I do relevant troubleshooting step by step so I can control the AHT.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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